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How do I return an item? If you are not happy with an item* for any reason, simply contact us for an RMA (Return Merchandise Authorization) number and return it - in unused condition - within 7 days of the receipt of merchandise for a refund or an exchange. Any item received postmarked after the expiration of the return period will be returned to the sender. *Except for personalized items. Returns on Christmas Gifts: Any item purchased in December 2009 may be returned for an exchange or a refund if postmarked latest by January 2, 2010. As with any other return, item must be in its original condition. All conditions listed above apply. Return Address: Backpacks-USA.com 189 Berdan Avenue, 211 Wayne, NJ 07470

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